Have you ever received an error message while running an
output report from the Delay in Criminal Proceedings application? Or wondered what steps you should take to
submit your caseload verification? The Michigan
Court Application Portal (MCAP) Help Desk team is available to answer these and
many other questions about the various reporting applications on MCAP.
Questions about accessing MCAP or how to use each
application are handled by Kim Tody, who works with SCAO’s Statistical Research
Team. Some questions may be forwarded to
a manager or analyst who administers a specific MCAP application. Technical support questions are handled by JIS.
In addition to personalized assistance, the Help Desk provides
other services. If you have forgotten
your password, the reset password feature will e-mail you a new one. User guides, reporting instructions, and FAQs
are available in the “downloads” section of MCAP, and a video tutorial is
available that guides the user through the steps necessary to login to MCAP.
The Help Desk section of MCAP is available on the MCAP home page,
and it can also be accessed by selecting the utilities menu from the upper
right corner of the MCAP header and then selecting the Help Desk option. You can contact the Help Desk team in one of
three ways: click on the Help Desk link located
at the bottom of each MCAP page; send an e-mail to web_app_info@courts.mi.gov; or
call Kim Tody directly at 517-373-5538.